The Checkedin Care App (CiC App) is an advanced communication app available for use by residents, families and staff to use at the Embracia Reservoir home and Embracia Moonee Valley home. The app is a central location for information and updates on life in the homes. 

The app allows family members within the residents approved support circle to receive important information and stay connected. It provides timely updates on activities, home information, news, daily activities and has advanced feedback tools. 

The app provides information and updates on the following:

• Regular updates on daily life for residents including lifestyle activities, meal menus and news and events.
• Up-to-date and timely communications on COVID-19.
• Support materials on aged care, health advice, dementia care and wellbeing tips.
• Advanced feedback and survey tools to improve the homes services.
• Updates for our employees, including training, wellbeing, and support resources.
• Contact information for both homes and accounts.

To access the app, you will need a smartphone to download the CiC App from the App Store (Apple devices) or Google Play (Android devices).

You will receive an email  from the Embracia Aged Care team with information on how to set up your account. 

Once you have done this; you will be able to login via the app portal on your phone and access all of the features.

You can opt out of joining the app or deactivate your account at any time by contacting the home admin team. Find contact details for each home here.

Yes, the CiC App is one communication tool for the whole family.

If you are not listed as Next of Kin but are in the approved support circle, you can still use the app. The home admin will send you an email with information on how to setup your account.

You can find contact details for each home here.

If you have trouble accessing your account or have forgotten your account details, please contact the app support team. We will assist in retrieving your information and any next steps.

If you didn’t receive an initial email to setup your account, please contact the app support team.

Please allow up to 3 business days for a response to your enquiry.

Please check that your phone’s software is up to date and that your phone is supported (iPhone 6s or android smartphone running Android 7 and above).

If you cannot find the app in your app store, search for CiC Connect.

Ensure you have entered the correct email ID and password to log in.

If you still can’t get the app to install or log in on your phone, please contact the app support team.

Please allow up to 3 business days for a response to your enquiry.